Billing & Cancellation Policy

Billing & Cancellation Policy for lusara.ai Effective date: October 1, 2026 This Billing & Cancellation Policy explains how Lusara subscriptions, team seats, credits, cancellations, and billing support work. Lusara is operated by DND Solutions & Optimization LLC. 1. Payment Processor Paid subscriptions and credit purchases are processed by Stripe. We do not store full payment card numbers. Stripe may handle payment methods, invoices, receipts, taxes, billing portal access, disputes, and related payment records under Stripe's own terms and privacy policy. 2. Plans and Pricing Current prices, plan features, team seat options, included credits, purchased credit packs, and applicable taxes are shown in the product, pricing page, checkout, or Stripe-hosted billing flow before purchase. Current new-subscription plans are Base ($95/month, 300 platform credits), Automations ($179/month, 600 platform credits), and Premium AI ($279/month, 1,000 platform credits). Existing subscriptions keep their current recurring price unless the subscriber chooses a plan change or a separate migration is approved. Current in-app usage costs include: - Search: 10 credits - Email: 1 credit - Social delivery: 3 credits per destination, including successful TikTok draft delivery. The internal Test channel is free. Credits are reserved when delivery begins; retries for the same delivery cost nothing extra, and definite failures return the reserved credits. Uncertain results remain reserved until resolved. SMS uses a separate credit wallet. Current purchased credit packs may include: - 100 credits for $20 - 250 credits for $35 - 500 credits for $50 Eligible trial accounts can receive one 30-day extension by leaving an honest review inside Lusara. A positive rating, public review, product survey or payment is not required. The extension adds 30 days to the remaining trial or starts on submission if the trial has ended. Eligibility and the end date are shown in the product. 3. Subscription Renewal Paid subscriptions automatically renew unless canceled before the renewal date shown in the product or Stripe billing portal. By starting a paid subscription, you authorize recurring charges through Stripe until you cancel or the subscription otherwise ends. 4. How to Cancel You can manage or cancel a paid subscription from Lusara Settings: Settings > Subscription plan > Manage billing This opens the Stripe customer portal when available. If you cannot access the portal, contact info@dndsolutions.io for help. 5. Cancellation Effective Date Cancellation generally takes effect at the end of the current billing period. If Stripe marks your subscription as canceling at period end, paid access may continue until that period ends. The product may show a "Cancels on" date when this status is available. 6. Refunds Except where required by law or expressly approved by DND Solutions & Optimization LLC in writing: - Subscription fees are non-refundable. - We do not provide prorated refunds or credits for partial billing periods. - If we suspend or terminate your account for violating the Terms of Service or any Lusara rules or policies incorporated into those Terms, you are not entitled to a refund for unused credits, including purchased platform and SMS credits, or for the unused portion of the current billing period. - Failed payments, chargebacks, disputes, or abuse may result in suspension, limitation, downgrade, or termination. 7. Credits Purchased credits are one-time purchases. Except where required by law or approved in writing: - Purchased credits, including platform credits and SMS credits, are non-refundable. Canceling your subscription does not entitle you to a refund of any unused purchased credits. - Credits have no cash value. - Credits are not transferable. - Unused included monthly credits do not convert to cash. - Purchased credits currently do not expire while your account remains available, but access to unused credits may be lost if your account is deleted, terminated, suspended, or unavailable because of nonpayment or misuse. The no-refund rule concerns returning money paid for credits. It does not change the restoration of usage credits or release of reserved credits for failed operations under the applicable feature's billing rules. Ordinary subscription cancellation does not by itself forfeit your purchased credit balance; using credits remains subject to account availability and feature eligibility. 8. Failed Payments and Past-Due Accounts If a payment fails, remains past due, is reversed, or is disputed, we may limit, suspend, downgrade, or terminate access. You can update payment information through Stripe's customer portal when available. 9. Billing Questions For billing, cancellation, refund, tax, invoice, or credit questions, contact info@dndsolutions.io. We may need to verify your account before discussing billing details.