Terms of Service

Terms of Service for lusara.ai Effective date: October 1, 2026 Welcome to lusara.ai. These Terms of Service ("Terms") govern your access to and use of lusara.ai and related Lusara services (the "Service") provided by DND Solutions & Optimization LLC ("DND Solutions", "we", "our", or "us"). By accessing or using the Service, creating an account, connecting an integration, sending email through the Service, using AI features, buying a subscription or credits, or otherwise using Lusara, you agree to these Terms. If you do not agree, do not use the Service. 1. Overview of the Service Lusara provides tools for real estate professionals to: - Search and evaluate real estate properties using third-party property data providers. - Manage buyer clients, seller leads, listing projects, files, tasks, and CRM history. - Draft and send emails through optional Gmail or Microsoft Outlook integrations. - Sync Gmail or Outlook replies and import certain lead or inquiry messages when connected-mailbox features are enabled. - Track search email opens and link clicks for CRM follow-up workflows. - Generate AI-assisted property evaluations, listing descriptions, email drafts, summaries, chat responses, onboarding analysis, and recommendations. - Buy and manage subscriptions, team seats, and usage credits through Stripe. You are responsible for the information you enter into the Service and for your use of the Service in your real estate business. 2. Eligibility and Accounts You must be at least 18 years old and legally able to enter into contracts to use the Service. You are responsible for keeping your account credentials secure, maintaining accurate account information, and ensuring that anyone using your account or team workspace complies with these Terms. 3. User Responsibilities You agree to: - Use the Service only for lawful business purposes. - Enter, upload, or connect only information that you have the right and authority to use. - Obtain any required consent from clients, sellers, leads, email recipients, team members, or other people whose information you process through Lusara. - Comply with privacy, consumer protection, anti-spam, telemarketing, email marketing, real estate, advertising, fair housing, brokerage, MLS, platform, and professional rules that apply to you. - Review all AI-generated or AI-assisted content before using, sending, publishing, or relying on it. - Independently verify property information, pricing, availability, listing status, client instructions, and any transaction-relevant facts. - Keep public onboarding links, webhook keys, account credentials, and integration access confidential. 4. Gmail, Outlook, and Email Integrations Email integrations are optional and require OAuth authorization. Gmail: - Gmail sending features use Gmail API access to send emails from your connected Gmail account when you ask Lusara to send messages. - Gmail read/sync features may use gmail.readonly to sync replies and support lead import workflows. - Gmail lead import may search recent Gmail messages for real-estate lead or inquiry terms, parse lead details, and create or update CRM records. - We may store email subjects, bodies, senders, recipients, timestamps, Gmail message IDs, Gmail thread IDs, and parsed lead data as needed for CRM, sync, and lead workflows. Microsoft Outlook: - Microsoft Graph/Outlook supports Outlook.com, Hotmail, Live, and Microsoft 365 work or school mailboxes. Lusara verifies the selected account and mailbox before marking it active. - Outlook sending uses Mail.Send. Inbox and Sent Items synchronization, CRM reply history, opt-out processing, and recent real-estate inquiry import use Mail.Read. - Lusara may store email subjects, text and HTML bodies, senders, recipients, timestamps, Microsoft message and conversation identifiers, and parsed lead data needed for those workflows. You can disconnect email integrations from Settings or revoke access from your Google or Microsoft account. Disconnecting stops future access and deletes the stored connection token, but it does not automatically delete CRM records, email logs, leads, or communications already created in your account. You are responsible for making sure emails you send through the Service are lawful, authorized, accurate, and not spam. The prohibited messaging-list rules in Section 11 apply to all email features, including connected Gmail and Microsoft Outlook accounts, as well as SMS messaging through Twilio. Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. 5. Email Open and Click Tracking Search emails sent through Lusara may include open pixels and click redirect links. These features help record email engagement events such as opens and link clicks, including related timestamps, target URLs, user/client/search identifiers, and user agent information. You are responsible for providing any required notice or obtaining any required consent before sending tracked emails. If your law, brokerage policy, client agreement, or recipient relationship does not allow tracking, do not use tracked email workflows unless and until you have appropriate authorization. 6. AI-Generated and AI-Assisted Content Lusara uses Google Gemini and related AI workflows to assist with property evaluations, recommendations, emails, listing descriptions, chat, onboarding analysis, seller lead workflows, and other real estate tasks. AI output may be inaccurate, incomplete, biased, outdated, or unsuitable for a particular use. AI output is not legal, financial, tax, appraisal, lending, brokerage, MLS, fair housing, or real estate advice. You must review and independently verify AI output before using it. Incomplete, inaccurate, or outdated seller and property information may reduce the accuracy of valuations, recommendations, preparation plans, and other system-generated outputs. Lusara outputs are informational and remain subject to agent review and confirmation. You agree not to use the Service to generate or publish discriminatory, misleading, unlawful, unfair, deceptive, or noncompliant real estate advertising or communications, including content that violates fair housing laws or professional standards. 7. Third-Party Property Data and Integrations The Service uses third-party property/search/enrichment providers, which may include RapidAPI, RealtyAPI, Zillow-related data sources, Google Maps/geocoding, and other providers. Property data may be incomplete, delayed, inaccurate, unavailable, or subject to provider terms. Prices, availability, listing status, property attributes, days on market, valuation-related signals, maps, and comparable data can change without notice. You must independently verify property information before relying on it or presenting it to clients, sellers, buyers, or the public. Third-party integrations and providers are governed by their own terms and policies. We are not responsible for third-party services, provider outages, provider data quality, or changes to provider APIs or terms. 8. Client, Seller, Lead, and Public Onboarding Data You may enter or upload client, seller, lead, property, document, and communication information into the Service. You represent that you have the right to process that information through Lusara. Buyer intake requires a valid, unexpired onboarding link and verification of the email address saved by the agent before protected answers or documents can be accessed or submitted. Other public links, including shared property experiences, may allow access to the information made available through that link. Share links only with intended recipients and disable or regenerate them if they have been shared improperly. 9. Subscriptions, Credits, Billing, Cancellation, and Refunds Paid subscriptions and credit purchases are processed by Stripe. We do not store full payment card numbers. By purchasing a subscription or credits, you authorize Stripe and DND Solutions to charge the payment method associated with your Stripe checkout or billing portal session. Current paid plan options may include Base, Automations, and Premium AI. Prices, included features, included monthly credits, purchased credit packs, and taxes are shown in the product, checkout, or Stripe-hosted billing flow before purchase. Historical Novice, Pro, and Teams subscriptions may remain active on their existing Stripe prices until DND Solutions approves a separate migration. Current in-app usage costs include 10 platform credits per search, 1 per email and 3 per social destination, including successful TikTok draft delivery. The internal Test channel is free. Social delivery credits are reserved when delivery begins; retries for the same delivery do not incur another charge, and definite failures return the reserved credits. An uncertain provider result can keep credits reserved until resolved. SMS uses a separate credit wallet. Purchased credit packs may include 100 credits for $20, 250 credits for $35, and 500 credits for $50. Eligible trial accounts may receive one 30-day extension by submitting an honest review inside Lusara. A positive rating, public review, product survey or payment is not required. The extension adds 30 days to the remaining trial or starts from the submission date if the trial has ended. Eligibility and the end date are shown in the product. Optional product feedback is separate from support tickets. Subscriptions automatically renew unless canceled. You can manage or cancel a paid subscription through the Lusara Settings billing area, which opens the Stripe customer portal when available. Cancellation generally takes effect at the end of the current billing period, and paid access may continue until that period ends if Stripe marks the subscription as canceling at period end. Except where required by law or expressly approved by DND Solutions in writing: - Subscription fees are non-refundable. - We do not provide prorated refunds or credits for partial billing periods. - Purchased credits, including platform credits and SMS credits, are non-refundable, have no cash value, and are not transferable. Canceling your subscription does not entitle you to a refund of any unused purchased credits. Ordinary subscription cancellation does not by itself forfeit your purchased credit balance; using credits remains subject to account availability and feature eligibility. This no-refund rule concerns returning money paid for credits and does not change the restoration of usage credits or release of reserved credits for failed operations under the applicable feature's billing rules. - Unused included monthly credits do not convert to cash. - If we suspend or terminate your account for violating these Terms or any Lusara rules or policies incorporated into these Terms, you are not entitled to a refund for unused credits, including purchased platform and SMS credits, or for the unused portion of the current billing period. Credit behavior, subscription features, demo access, renewal dates, cancellation dates, and usage limits may be updated over time. If a payment fails, is disputed, is reversed, or remains past due, we may suspend, limit, downgrade, or terminate access. 10. Data Deletion and Retention The Service includes controls to delete certain client, seller, search, document, and account data. Account deletion and data deletion workflows remove many user-owned application records and connected email tokens. Deletion is not always immediate or absolute. We may retain security audit logs, reCAPTCHA attempts, provider telemetry, Stripe billing and tax records, legal records, fraud/abuse prevention records, terminated seller-file archives and audit evidence governed by an applicable retention period, backup copies until they expire, records retained by third-party providers, and de-identified or aggregated analytics. Ending paid archive access does not shorten a required retention period. Disconnecting Gmail or Outlook stops future access and deletes stored connection tokens, but it does not automatically remove CRM records or email logs already stored in your account. 11. Prohibited Uses You may not use the Service to: - Violate any law, regulation, professional rule, platform policy, MLS rule, fair housing rule, or third-party right. - Send spam, unlawful marketing, or unauthorized communications. - Use purchased, scraped, shared or unsolicited messaging lists for any SMS or email feature, including SMS messaging through Twilio and email sent through connected mailboxes. Adding a person to a CRM, importing a list or obtaining contact information from a third party does not establish consent to receive messages. You must obtain and retain the consent required for the sender, channel and message purpose, and honor opt-out requests. - Upload or process personal information without appropriate authority or consent. - Abuse Gmail, Microsoft, Stripe, Google, property provider, webhook, onboarding, or other integrations. - Misrepresent property data, hide material facts, steer clients unlawfully, or create discriminatory advertising. - Attempt to access another user's data or bypass authentication, authorization, rate limits, reCAPTCHA, billing, or security controls. - Reverse engineer, scrape, overload, disrupt, or compromise the Service. - Share confidential bearer links, webhook keys, OAuth tokens, or credentials with unauthorized people. We may limit, suspend or terminate your account, integrations, SMS or email messaging, links, webhooks or other access where we believe there is risk, misuse, nonpayment, legal exposure, or a violation of these Terms or any Lusara rules or policies incorporated into these Terms, including the SMS Terms and Billing & Cancellation Policy. Purchased, scraped, shared and unsolicited messaging lists are prohibited by Lusara for both SMS and email. If your account is suspended or terminated for violating these rules or any other provision of these Terms or incorporated policies, you are not entitled to a refund for unused credits, including purchased platform and SMS credits, or for the unused portion of the current billing period, except where required by applicable law or expressly approved by DND Solutions & Optimization LLC in writing. Nothing in these Terms limits any refund or other rights that cannot be waived under applicable law. 12. Intellectual Property The Service, software, design, branding, workflows, prompts, templates, and platform content are owned by DND Solutions & Optimization LLC or its licensors. You may not copy, distribute, modify, reverse engineer, resell, or create derivative works from the Service except as allowed by law or with our written permission. You retain rights you have in your own user content. You grant us the rights needed to host, process, transmit, display, analyze, and use that content to provide, secure, support, and improve the Service. 13. Disclaimers The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We do not guarantee that the Service will be uninterrupted, secure, error-free, or available at all times. We do not guarantee the accuracy, completeness, legality, usefulness, deliverability, engagement, or suitability of AI output, email output, property data, search results, recommendations, scores, listing descriptions, maps, lead data, or third-party provider information. Lusara is a software platform. DND Solutions is not acting as your broker, broker of record, attorney, lender, accountant, appraiser, insurer, or compliance advisor through the Service. 14. Limitation of Liability To the fullest extent permitted by law, DND Solutions & Optimization LLC and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, business interruption, or third-party claims arising from or related to the Service. To the fullest extent permitted by law, our total liability for any claim related to the Service will not exceed the amount you paid to us for the Service in the 12 months before the event giving rise to the claim. 15. Changes to the Service or Terms We may update the Service, features, integrations, pricing, credits, plans, provider relationships, and these Terms from time to time. When we update these Terms, we will post the revised version and update the effective date. Continued use of the Service after updated Terms are posted means you accept the updated Terms. For material updates, platform-required updates, or changes that affect user rights or data processing, we may require you to affirmatively accept the updated Terms, Privacy Policy, or Billing & Cancellation Policy before continuing to use some or all of the Service. 16. Governing Law These Terms are governed by the laws of the state in which DND Solutions & Optimization LLC is organized, without regard to conflict of law principles, unless applicable law requires otherwise. 17. Contact lusara.ai is operated by DND Solutions & Optimization LLC. Website: https://dndsolutions.io Contact: info@dndsolutions.io 18. Social Publishing and Assistant Lusara supports approved publishing to connected LinkedIn profiles, X accounts, YouTube channels, TikTok accounts, Facebook Pages and Instagram professional accounts where provider permissions and account eligibility allow. Connecting a channel is not approval to publish. Review each destination, content, media, timing and provider settings, and complete the required human approval before delivery. Available formats and settings differ by provider. Providers control account access, review requirements, processing, moderation and final visibility. When you connect TikTok, Lusara supports Direct Post and Send as Draft where your account and TikTok permissions allow. You must have the rights to the video, audio, caption and other material you submit, review the selected account and available publishing settings, and approve each delivery. Direct Post submits the video and selected settings for publication. Send as Draft delivers the video to TikTok's inbox, where you finish editing and publishing in TikTok. Delivery to the inbox is not a published post. TikTok controls availability, processing, moderation and removal of content on its service. Successful social delivery costs 3 credits per destination, including successful TikTok draft delivery. Posting to two destinations costs 6 credits. The product shows applicable charges before confirmation. A provider may accept a delivery before its final status is available; Lusara tracks delivery status and avoids treating an uncertain result as a confirmed failure. The website and native Assistant can answer questions using permitted account and workspace records after your AI-sharing choice. Supported reads include schedules, contacts, saved inbox excerpts, deals, marketing, Revenue Radar findings and factual account billing or credit balances. The Assistant does not purchase credits, change subscriptions or make payments. Dated tasks and follow-ups in Assistant answers are records saved in Lusara. Account access, plan entitlements, organization membership and original mailbox AI permissions still apply. Voice dictation inserts editable text and does not send your question automatically. Native appointment proposals must be reviewed and explicitly confirmed before Lusara creates or updates an appointment. Review the calendar, date, time, time zone and other details before confirming. Website appointment changes remain in Scheduler. Google Calendar synchronization requires a connected account and the relevant permissions. AI output, source limits and synchronization status must be checked before relying on an answer or appointment. YouTube integration Lusara uses YouTube API Services for optional channel connection and approved video uploads. By using these features, you agree to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms. You must have authority to upload your video and must review the channel, title, description, privacy, category, tags, audience and altered-content settings before confirming. Workspace approval rules also apply. YouTube controls acceptance, processing and final visibility, including restrictions for unaudited API projects. Disconnecting Lusara does not delete videos already received by YouTube; manage those videos in YouTube Studio. Deal conversations and invited collaborators An authorized agent can invite a lender, title contact, attorney or client to a shared conversation for one deal. Invitees must verify the invited email address. Shared messages, document requests and files are visible to authorized members of the agent's organization and the deal's invited collaborators. Agent internal notes and existing internal deal documents are not automatically shared. Invite only intended recipients, confirm the email address and share only information you are authorized to disclose. Each participant is responsible for the accuracy and appropriateness of their messages and files. A request marked fulfilled records a participant's action; it is not legal, financial, title or document validation. Deal conversations do not provide e-signatures or replace brokerage oversight, transaction systems or your required records. Replies must be submitted inside Lusara; replying to a notification email does not update the conversation. Agents can revoke invitations. Revocation prevents new access but cannot recall information already viewed, downloaded or emailed; a download link already issued may remain usable for up to one minute.