connections notifications
A notification did not arrive
Distinguish support updates from connected-mailbox delivery.
Check the conversation first For support, open My tickets. The portal keeps the conversation even if an email is delayed. Check spam and the contact address saved for that ticket.
Connected email or calendar Review the connection status in Settings. If it asks to reconnect, complete the provider permission screens with the intended account. Do not disconnect a working integration just to refresh a page.
Report the issue Give the approximate time, page and visible status. Support notifications come from Lusara, not from your connected Gmail or Outlook mailbox. Replies to notification emails are not added to support tickets; reply in the portal.
Still need help? Contact Lusara support.
