how to feedback
Reply to or resolve a ticket
Keep updates and the resolution in one conversation.
Open your conversation Open Support, then My tickets. Choose an open or closed ticket by its number. Add new details to the existing case; replies do not use your three-ticket allowance.
When support replies Read the message and status. Waiting for your reply means the team needs more information. Under investigation means the issue is being investigated. Private staff notes are never part of your conversation.
Resolve or reopen Choose Mark resolved and explain what changed when the issue is fixed. If it returns within 14 days, reopen the ticket with an explanation. A ticket may have reopening restricted. After that window, submit a new ticket using the link on the closed case.
Still need help? Contact Lusara support.
