how to feedback
Tickets and response times
Track a request, reply to support and understand submission limits.
Submit a ticket
Sign in, enter your contact details, select a category and describe the issue in up to 2,048 characters. Account ID and submission time come from Lusara. An alternate contact email must be verified.
Submission allowance
You can submit three new tickets. The allowance resets after 24 hours without a successful new submission, measured from your last ticket. Failed submissions and conversation replies do not restart that clock.
Follow the conversation
Open My tickets to read replies and add details. Private staff notes are not shown. Please allow up to 10 business days for a response. Reply inside Lusara; notification emails are not a ticket inbox.
Closed tickets
A closure includes the resolution and explanation. You can normally reopen a ticket within 14 days unless support has restricted reopening. After that, submit a new ticket referencing the old number.
Still need help? Contact Lusara support.
