account access
Sign-in and verification
Recover access and verify your account with an email code.
Finish verification
Lusara uses a six-digit code sent to your account email for sign-in, organization administration, SMS setup and support access. Choose **Email me a code**, then enter the latest code. Codes expire after 10 minutes; an expired or replaced code will not work. Check your inbox and spam folder before requesting another code.
Old authenticator-app links now open email verification. After verification, Lusara returns you to the page you were opening. On iPhone, optional Face ID or device-passcode unlock is separate and still protects your saved session on that device.
Forgotten password
Use Forgot password and follow the recovery email. Never send support your password, sign-in code or recovery link.
Returning to support
Use the Sign in button on the support page. After verification, you return to support.
Still need help? Contact Lusara support.
