account access
Verification email not received
Check the right address and request a fresh sign-in code.
Check the address and latest email Read the masked email address on the sign-in screen. Check spam and other inbox folders. Use the newest code; requesting a replacement can make an earlier code unusable.
Try again carefully Wait for the resend timer before requesting another code. Keep the verification screen open and paste only the digits from the latest message. Never send a code to support.
Still unable to sign in? Use the account recovery options on the sign-in page. Support tickets require a signed-in account; help articles remain available without signing in.
Still need help? Contact Lusara support.
